Shipping policy

1. General Information

We ship all orders within Iceland. We are committed to processing and dispatching your order as quickly as possible. Orders placed on weekdays are typically processed the same day or the next business day. Orders placed on Fridays, weekends, or public holidays will be processed on the following business day.

2. Order Processing Times

•  Monday to Friday: processed same day or next business day

•  Friday afternoon, Saturday & Sunday: processed the following Monday

•  Public holidays: processed on the next available business day

You will receive a confirmation email once your order has been dispatched, including tracking information where available.

3. Shipping Providers

We work with two trusted Icelandic carriers:

•  Pósturinn — Iceland Post, delivering to addresses across Iceland including rural areas.

•  Dropp — A convenient pickup point and home delivery network across Iceland.

The available shipping options will be shown at checkout depending on your delivery address.

4. Shipping Costs

Free shipping: All orders over 19,000 ISK qualify for free shipping within Iceland.

Standard shipping: Orders below 19,000 ISK will be charged a shipping fee. The exact cost will be calculated and displayed at checkout based on your chosen delivery method and location.

5. Estimated Delivery Times

Delivery times vary depending on your location within Iceland and the carrier selected:

•  Capital area (Reykjavik & surroundings): 1-2 business days

•  Other regions of Iceland: 2-4 business days

Please note that these are estimated timeframes and may vary during busy periods, adverse weather conditions, or public holidays.

6. Order Tracking

Once your order has been dispatched, you will receive an email with your tracking number and a link to track your parcel directly on the carrier's website (posturinn.is or dropp.is).

7. Click & Collect — Pick Up In Store

You can also choose to collect your order in person at our salon — free of charge. Simply select the "Pick up in store" option at checkout.

Collection address: Austurvegur 33-35, Selfoss 800, Iceland

We will notify you by email as soon as your order is ready to collect. Please bring your order confirmation when you come to pick it up.

8. Failed Delivery or Uncollected Parcels

If a delivery attempt is unsuccessful or a parcel is not collected from a pickup point within the carrier's holding period, the parcel may be returned to us. In this case, we will contact you to arrange re-delivery, which may incur an additional shipping fee.

9. Damaged or Lost Parcels

If your order arrives damaged, please take photos immediately and contact us at juan@osterby.is within 48 hours of receiving it. If your parcel appears to be lost in transit, please contact us and we will investigate with the carrier on your behalf.

10. Contact Us

For any questions about your order or delivery, please get in touch:

Österby hár ehf

Austurvegur 33-35, Selfoss 800, Iceland

juan@osterby.is